Refund policy

Due to the nature of live plants and perishable items, all sales are considered final unless otherwise stated.

If you experience an issue with your order, including damaged or incorrect items, please contact us as soon as possible after delivery. Returns and refunds are handled on a case-by-case basis and coordinated directly with our garden center team.

To help us assist you quickly, we may request:

• Your order number
  

• Photos of the item(s) received
  

• A brief description of the issue
  
  

Approved refunds, credits, or replacements will be issued at our discretion in coordination with the vendor fulfilling your order.

Please note that we are unable to accept returns for items damaged due to improper care, planting, or environmental conditions after delivery.